Privacy Policy

 

PRIVACY POLICY

At PANACHE, we are committed to protecting the privacy of our customers, in accordance with the General Data Protection Law (LGPD) of Brazil and the General Data Protection Regulation (GDPR) of the European Union.

1. DATA CONTROLLER

The controller of the personal data collected on this site is PANACHE, who can be reached by email at service@panache.com .

2. DATA WE COLLECT

We may collect and process the following personal data:

Contact information: name, address, email and telephone number.
Payment information: information necessary to process transactions (we never store credit card information).
Technical information: IP address, browser used, preferred language and navigation data on the site.
Shipping data: shipping address for processing international orders.
3. PURPOSES OF PROCESSING

Personal data is used to:

Process and deliver orders efficiently.
Answer questions and provide customer support.
Send promotional offers and updates, subject to your prior consent.
Comply with legal and regulatory obligations applicable in Brazil and the European Union.
4. DATA SHARING

Your personal data may be shared with:

Service providers: carriers and payment platforms to ensure the processing and delivery of orders.
Legal authorities: when required by local or international law.
Partners located in the European Union: to facilitate international operations and comply with GDPR standards.

We guarantee that these third parties also comply with applicable data protection regulations.

5. USER RIGHTS

Brazilian and European users have the rights guaranteed by the LGPD and GDPR:

Access: request information about the data we hold about you.
Correction: update or correct inaccurate data.
Deletion: request deletion of data when permitted by law.
Opposition: contest the use of data for specific purposes.
Portability: receive your data in a structured and electronic format.
Revocation of consent: withdraw your consent for future use of data, when applicable.

To exercise these rights, please contact us by email at service@panache.com .

6. DATA SECURITY

We have implemented technical and organizational measures to protect your data against unauthorized access, loss, disclosure or modification.

7. USE OF COOKIES

We use cookies to personalize your experience and analyze site usage. Users can adjust cookie settings directly in their browser. For residents of the European Union, we display a consent banner when accessing the site, in accordance with GDPR requirements.

8. INTERNATIONAL DATA TRANSFER

As we sell in different countries, your data may be transferred to and stored on servers located outside Brazil and the European Union. We ensure that these transfers comply with appropriate data protection standards, such as the standard contractual clauses approved by the European Commission.

9. CHANGES TO THIS POLICY

We reserve the right to update this policy at any time. Changes will be posted on this page with the date of the last revision.

10. CONTACT

For any questions or concerns regarding privacy, please contact our team by email at service@panache.com .